Latest post Wed, Mar 16 2016 10:47 PM by stormzsystem. 12 replies.
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  • Tue, Oct 13 2015 8:23 PM

    Trouble installing Media Composer (OSX 10.10.5)

    Hi everyone.

     

    I'm having a lot of trouble installing Media Composer.

    I haven't activated the product yet because I wanted to start a trial and make sure the version ran smoothly on my system. I haven't even been able to get it installed, let alone test it out.

     

    I'm running OSX 10.10.5 on a MacBook Pro (15-inch, Mid 2012)
    2.6 GHz Intel Core i7
    16 GB 1600 MHz DDR3 RAM
    Intel HD Graphics 4000 1024 MB
    C02J54X0DV35 

     

    Someone on a forum told me they were able to run MC without an issue with the same setup.

     

    At the last stage of installating MC 8.4.1, it reads:

    "The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance."

     

    I tried to install MC 8.3.0. It seems to install succesfully, but when I try to run the program, it reads:

    "Failed to migrate license information. Please contact Customer Support for further assistance."

     

    I contacted AVID but received no response.

     

    I've tried doing a clean install of the software and reinstalling to no avail.

     

    I bought this Macbook Pro used, and my suspicion is that the former owner may have been a former MC user who didn't deactivate or uninstall the product properly?

     

    Any help and guidance would be greatly appreciated. I feel stuck.

  • Tue, Oct 13 2015 8:41 PM In reply to

    • RalphC
    • Top 50 Contributor
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      SystemAdministrator

    Re: Trouble installing Media Composer (OSX 10.10.5)

    hello,

        I'm actually not a Mac person, are you sure the download file is good? Did you attempt to re-download? Uploading the screenshots of the error message might help.

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Oct 13 2015 8:59 PM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

    Hi Ralph, thanks for your response.

     

    Yes, I did try and re-download the file.

     

    Here is the error message I get for 8.4.1:

    and for 8.3.0:

     

  • Tue, Oct 13 2015 11:29 PM In reply to

    • Pixel Monkey
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
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      Moderator: Media Composer Getting Started

    Re: Trouble installing Media Composer (OSX 10.10.5)

    With that computer, there's no reason it shouldn't run the installer correctly. So do this:

    1. Run the MC 8.3.0 uninstaller.

    2. Do a Spotlight search and uninstall/trashcan/kill/destroy anything with an Avid logo on it. This insures no previous owner's garbage is left.

    3. Clean install of MC8.4.1 and make sure you let it run a full install. Don't pick and choose the apps to lead. This will insure the proper version of Avid Application Manager and any ancillaries you'll need.

    4. Report back if you're still stuck after this. That means there IS some real issue, and we'll take this to Defcon 3.

     

    ACA Leader__Avid Pro Vid Moderator__Specs? Many. All qualified. But I still do stupid things. :) [view my complete system specs]

    Editors are superheroes, cutting life together in a world that cuts itself apart.

     

    Chris Bove' (Pixel Monkey)

    Twitter: Follow @heybove

    Blog for Craft Editors

    WWLD

  • Wed, Oct 14 2015 1:57 AM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

    Hey Pixel Monkey, thanks for your response.

     

    I've done this a few times and I'm still stuck.

    Avid Application Manager is not being installed with either 8.3.0 or 8.4.1. (Of course 8.4.1 isn't able to complete installation, so I guess I can't say that).

  • Wed, Oct 14 2015 11:44 AM In reply to

    • Pixel Monkey
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Everywhere. Just like Avid ;)
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    • Moderator: Broadcast Newsroom
      Moderator: Media Composer Getting Started

    Re: Trouble installing Media Composer (OSX 10.10.5)

    OK then let's get this fixed for you. Don't want you sitting around, stuck.

    You say you contacted Avid. Was it phone or online support?

    ACA Leader__Avid Pro Vid Moderator__Specs? Many. All qualified. But I still do stupid things. :) [view my complete system specs]

    Editors are superheroes, cutting life together in a world that cuts itself apart.

     

    Chris Bove' (Pixel Monkey)

    Twitter: Follow @heybove

    Blog for Craft Editors

    WWLD

  • Wed, Oct 14 2015 6:03 PM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

    I will be taking this offline

  • Wed, Oct 14 2015 10:34 PM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

    Hi Pixel Monkey, thanks. It was an online support request.

    i've just gotten a response via email, citing this forum post. Is that you? Let me see how things progress through that channel.

     

    Philippians, sorry I don't get you. Did I say something wrong?

  • Fri, Oct 16 2015 12:18 AM In reply to

    • Pixel Monkey
    • Top 75 Contributor
    • Joined on Thu, Oct 13 2005
    • Everywhere. Just like Avid ;)
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      Moderator: Media Composer Getting Started

    Re: Trouble installing Media Composer (OSX 10.10.5)

    Good deal. Yes I forwarded this thread to the top folks at Avid Support. You'll be taken care of. But if you have any further questions, feel free to post more!

    ACA Leader__Avid Pro Vid Moderator__Specs? Many. All qualified. But I still do stupid things. :) [view my complete system specs]

    Editors are superheroes, cutting life together in a world that cuts itself apart.

     

    Chris Bove' (Pixel Monkey)

    Twitter: Follow @heybove

    Blog for Craft Editors

    WWLD

  • Fri, Oct 16 2015 1:55 PM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

  • Mon, Oct 19 2015 6:10 PM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

    It's all sorted out, thanks again for the help everyone

  • Wed, Mar 16 2016 6:31 PM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

    Can you let us know how it was fixed? I'm having similar issue with 8.5.1. Thx. 

    MC 2018.10 Sierra 10.13.4 Westmere Octo 3.46 Mhz 48 GB RAM EVGA GTX 970 FTW GPU SATA RAID array BM DeckLink Mini Monitor 4K [view my complete system specs]

    JAMES BLOKLAND

  • Wed, Mar 16 2016 10:47 PM In reply to

    Re: Trouble installing Media Composer (OSX 10.10.5)

    So ultimately they had to remotely log in to my computer and use some master apps they had to override a few settings. They weren't able to really communicate much about what was happening or why. 

    Bizarre.

    Decent enough software, but I'm really shocked as to how many obstacles there have been in a few months as compared with my experiences with Adobe and Apple over the last number of years.

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