Latest post Tue, May 14 2013 7:14 PM by slabross. 2 replies.
Page 1 of 1 (3 items)
Sort Posts: Previous Next
  • Tue, May 14 2013 9:14 AM

    • JohnnyDUK
    • Not Ranked
    • Joined on Thu, Oct 13 2005
    • Posts 5
    • Points 55

    DS Started dropping frames

    Hi All

    Our DS 10.3 has started dropping frames on playout to SR, i have attached a different raid and it is doing the same thing, any pointers as to what might be the cause, I have changed the SFP on the 41 ES and reseated all cards in the bob and the 8400. Also on ingest it gives a HAL error which I guess is a result of the same problem  ?


  • Tue, May 14 2013 7:03 PM In reply to

    • jef
    • Top 50 Contributor
    • Joined on Sun, Feb 26 2006
    • Maryland
    • Posts 3,407
    • Points 41,115

    Re: DS Started dropping frames

    Have you double checked that Storage Configuration has not changed to something like Generic?


    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." mostly 8.10.0 but playing w 2018.11| OS 10.11.x - various MacPro Towers - home system MacPro... [view my complete system specs]


    Jef Huey

    Senior Editor

    Old Stuff

  • Tue, May 14 2013 7:14 PM In reply to

    • slabross
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Montreal, Quebec, Canada
    • Posts 938
    • Points 9,690
    • Avid Employee
      Moderator: Avid DS

    Re: DS Started dropping frames

    Check Configure Storages... as Jef suggest and, if not that, check the W light on the lower right side of the DS interface and park your mouse cursor on top of it.  A tooltip will pop and tell you the DS services status.  Check if the Media Indexer.  It must be Idle.  If it is Scanning, you cannot play media optimally in this condition and you must troubleshoot the services and the storage.

    Best, call Avid Support if you are stuck on this issue.

    Sylvain Labrosse
    Principal Expert | Services and Customer Success

    3510 St-Laurent Boulevard
    Montréal, QC H2X 2V2

    Create cases online now at 
    It's fast, easy and effective!

    We're Avid.  Learn more at  

Page 1 of 1 (3 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller