Latest post Wed, Feb 20 2013 2:14 PM by pin-hole. 5 replies.
Page 1 of 1 (6 items)
Sort Posts: Previous Next
  • Tue, Feb 19 2013 3:12 PM

    • pin-hole
    • Not Ranked
    • Joined on Fri, Feb 15 2013
    • Posts 4
    • Points 50

    License problems with Symphony 6.5.2

    The program closes and appears: This Software is no longer activated on this system.

    But Avid License Control Says it IS activated.

    It's an original copy. 

  • Tue, Feb 19 2013 3:20 PM In reply to

    Re: License problems with Symphony 6.5.2

    You can contact Avid support at 1-800-800-2843 and choose option #2 for license assistance. This is a free call.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Tue, Feb 19 2013 3:30 PM In reply to

    • BobRusso
    • Top 50 Contributor
    • Joined on Thu, Oct 13 2005
    • New Jersey
    • Posts 2,255
    • Points 27,845
    • Avid Employee
      Moderator: Avid ISIS
      Moderator: Avid NEXIS PRO
      Moderator: Avid Storage Products

    Re: License problems with Symphony 6.5.2

    If your system is connected to the internet, deactivate and activate again.

    Larry is correct, your best bet is to call support.

    https://www.youtube.com/avidevangelistbob [view my complete system specs]

    -- Bob Russo Post-Production Workflow Manager - NFL Films

    Bob Russo on Expert Connections

  • Tue, Feb 19 2013 5:19 PM In reply to

    • pin-hole
    • Not Ranked
    • Joined on Fri, Feb 15 2013
    • Posts 4
    • Points 50

    Re: License problems with Symphony 6.5.2

    I've already done this process, even on a clean installation this message appears, I'l try to call but it's an international call, I don't thik it'll be free. 

    Thanks anyway

  • Tue, Feb 19 2013 5:41 PM In reply to

    Re: License problems with Symphony 6.5.2

    See if there is an office from this list that is closer to you. If there's no office close enough to your region, you can email Avid Customer Advocate Marianna and include your system ID and serial number in that email, but don't post them here.

    Newscutter Nitris DX 9.5.3.5 * Media Composer 5.5.3.6 (At Home on PC running XP Pro) * Symphony 6.5.2.1 (At home on MacBook Pro3,1 running 10.7.2) * Interplay... [view my complete system specs]

    Larry Rubin

    Senior Editor

    The Pentagon Channel

    www.pentagonchannel.mil

  • Wed, Feb 20 2013 2:14 PM In reply to

    • pin-hole
    • Not Ranked
    • Joined on Fri, Feb 15 2013
    • Posts 4
    • Points 50

    Re: License problems with Symphony 6.5.2

    the problem persists and I think it is associated with another one, on a RED AMA linked 3minute long project, I have too much errors AMAProducerTask... unable to provide sample, so, after get 3 or 4 times this massage, the license issue appears. Other projects not too long, with linked RED footage mixed with atomos samurai dnxhd and sony avchd, everything is ok working for hours long.

    So I create a transcoded and consolidated timeline an opened another project and th problem seens to be gone...

Page 1 of 1 (6 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller