Hi everybody.

It jyst Happen!!!

My Hard Drive of my computer just died!!! With everithing in side i need ..even the Media composer license.

NO no no i don't have any backup...neder email...

Can some one just tell who i have to call in Avid to recover my lycense?

Thank's

And pleaseeee make backups Now!!!!!

Nelson Parreira

Nelson:

If you're in the United States, call 1-800-800-2843 during normal business hours and choose option #2. This is a free call.

If you're outside the US, here is an overseas contact list.

If this is an emergency and you need help immediately, email Avid Customer Advocate Marianna and be sure to include your system ID and serial number in the email.

Welll.. us i said..i lost all my email...

The drive were i have everithing ..just died!!

I have the serial number that came with the upgrade box!

I hope this work!!

thank you

On the documentation that came with the upgrade box you should also be able to find the system ID number. But if all you can find is the serial number and your software is already properly registered in your name, they should be able to work with that.

These kind of things remind me that I should do a backup soon

Nelson,

From your email it sounds like your data files and your MC files are on the same drive.  It would be helpful if you were to post your complete system specs so the assistance you get would be more meaningful.

Sorry for your loss, but the data files can be rebuilt, and the system restored.  Education is expensive and painful at times.  Best of luck and happy editing.

Denny

And it's a good idea to back up on a regular basis these folders:

Avid Projects

Avid Attic

Avid Users

... as well as making a complete disk image with Acronis True Image (or equivalent) of a healthy system.

I can vouch for the ease of use of Acronis.  I back up every night just to not have to revisit the panic that you are experiencing now.

Denny

We also use "Beyond Compare" for any major PC-based file copying.  It can also be used to Sync volumes or folders.  Even between two systems accross a LAN.

i know how it feels.... my HD died on me with all my family photos, memories, programs and such. i have to spend my time and request for a redownload for the programs i paid for. shift happens, and pretty bad shift if you ask me. i lost many demo reels of mine and projects, so im kcicking my self in the butt to get more done...meh...you cant really get over it. sorry man.

In this "digital age", pretty much everyone should own a fairly large RAID-5 storage system for their pix and other important docs.  Using Beyond Compare, I recently copied the entire My Documents folder on my PC to the RAID-5 storage on my Avid (approx 8TB's net after raid & overhead).

Hi everyone

Thanks for you suport

I have to say that i lost the computer were i put all my stuff, not yhe editing system.

In the box i have when make the upgrade from Liquid to MC5 it as a Serial and sytem ID so i think this is everything i need to install MC5.

I will call Marianna to know that.

Thanks for the great tips e just learn here.

Happy Christmas

Nelson Parreira