Latest post Sun, Jun 6 2010 9:13 PM by morriss. 8 replies.
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  • Fri, Jun 4 2010 7:53 PM

    • morriss
    • Top 500 Contributor
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    Software activation - any help?

    I have been using the MC trial for a week or so now and I received my upgrade box with the discs, and activation codes. 

    I went to activate the trial software I have installed and entered the system ID and serial number.  I then registered my details, and a dialogue box said "software activation successful" then immediately another one came up saying "activation failed" when I clicked on OK the next one said something like number of seats 1, activated seats 1.

    I have tried repeating the process, restarting the software and the computer.

    Do I need to install the software supplied on my disc?

    Any help please?

    13" MacBook Pro, Mac Mini (yes it runs OK!) [view my complete system specs]

     

    __________________

    David M

    _________________________

    Still using MC5

  • Fri, Jun 4 2010 7:58 PM In reply to

    • BLKDOG
    • Top 10 Contributor
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    • Lansing, MI
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    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: Software activation - any help?

    Send me your system ID and I'll get it taken care of for you right away....

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Fri, Jun 4 2010 8:08 PM In reply to

    • morriss
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    Re: Software activation - any help?

    Thanks BLKDOG, I have sent you a message via the "send email option"

    13" MacBook Pro, Mac Mini (yes it runs OK!) [view my complete system specs]

     

    __________________

    David M

    _________________________

    Still using MC5

  • Fri, Jun 4 2010 8:24 PM In reply to

    • morriss
    • Top 500 Contributor
    • Joined on Fri, Nov 4 2005
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    Re: Software activation - any help?

    ...not sure where I see a reply though!

     

    (uuh my own email?)

    13" MacBook Pro, Mac Mini (yes it runs OK!) [view my complete system specs]

     

    __________________

    David M

    _________________________

    Still using MC5

  • Fri, Jun 4 2010 8:58 PM In reply to

    • BLKDOG
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Lansing, MI
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    • Avid Employee
      Moderator: MCA Mac
      Moderator: MCA PC

    Re: Software activation - any help?

    No, under the contact tab up and to the right of this post, just select "Send BLKDOG an email".

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Fri, Jun 4 2010 10:06 PM In reply to

    Re: Software activation - any help?

    BLKDOG:

    No, under the contact tab up and to the right of this post, just select "Send BLKDOG an email".

     


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  • Sat, Jun 5 2010 12:24 AM In reply to

    • switthaus
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    Re: Software activation - any help?

    I have seen this with an upgrade, where you don't deactivate the old version before upgrading to the new version.  However, coming from a trial version to a new version is new to me.  Did you uninstall everything Avid before installing the "permanent" version?

    Scott Witthaus

    Owner/Editor/Post Production Supervisor 1708 Editorial

    http://vimeopro.com/1708editorial/1708-editorial

  • Sat, Jun 5 2010 8:35 AM In reply to

    • morriss
    • Top 500 Contributor
    • Joined on Fri, Nov 4 2005
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    • Points 2,930

    Re: Software activation - any help?

    I didn't uninstall as I was led to believe, from some posts on this forum, that I could simply activate the trial into the full version - saving me the job of reinstalling as I had started some test projects already.

    I could uninstall and reinstall the full version but am waiting on a reply from Todd (blkdog) - I guess he's home for the weekend now as an avid support employee, and also I don't want to uninstall the trial and then find out I cannot access the full version.  At least now I can still carry on working in the trial version.

    13" MacBook Pro, Mac Mini (yes it runs OK!) [view my complete system specs]

     

    __________________

    David M

    _________________________

    Still using MC5

  • Sun, Jun 6 2010 9:13 PM In reply to

    • morriss
    • Top 500 Contributor
    • Joined on Fri, Nov 4 2005
    • Posts 216
    • Points 2,930

    Re: Software activation - any help?

    Todd sorted me out now  by deactivating at his end - needed to reinstall anyway, but all my settings stayed the same.

    Excellent support from Avid.

    13" MacBook Pro, Mac Mini (yes it runs OK!) [view my complete system specs]

     

    __________________

    David M

    _________________________

    Still using MC5

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