Latest post Tue, Jun 7 2022 1:13 PM by Marianna. 1 replies.
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  • Tue, Jun 7 2022 12:08 PM

    How to contact Avid to deactivate?!

    Tried opening a case through the support page - nope, just keeps kicking me back to the start screen, tried the AI bot -useless, no humans available to talk online, UK phone number says it's out of service, I've sent RalphC an email. Can someone suggest some way to contact someone? Ineed to deactivate a license on a dead machine. 

    Thanks,

    Andi

    HP ZBook G6 15 2.6Ghz 6-core i7 9th Gen Nvidia Quadro T2000 4GB 64GB RAM Win 10 Pro MC Ultimate 2022.10 MacbookPro 15 2019 6 core 2.6GHz i9 32GB... [view my complete system specs]
  • Tue, Jun 7 2022 1:13 PM In reply to

    • Marianna
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    Re: How to contact Avid to deactivate?!

    ripvanmarlowe:

    Tried opening a case through the support page - nope, just keeps kicking me back to the start screen, tried the AI bot -useless, no humans available to talk online, UK phone number says it's out of service, I've sent RalphC an email. Can someone suggest some way to contact someone? Ineed to deactivate a license on a dead machine. 

    Thanks,

    Andi

    Hi Andi......

    Email me please the system ID and MyAvid emaial used.

    Marianna.Montague@avid.com

    standing by

    marianna

    Sr. Director | Customer Experience [view my complete system specs]
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