Hey guys,

Last ditch effort to a pretty urgent problem we’re having with our Avid ISIS 5500. We have dropped frames, playback issues, and media copying issues from degraded connection and we have clients in house. We’re also keeping an eye on some drives that may be failing (everything at once, as it were).

It seems as if we are stuck in Disk Test mode. We’ve had degraded connection all day, along with long Disk IO warnings in the System Director. There is a warning in the status dropdown reading “SM000 Disk Performance Degraded - Test mode”.

All this is to say, I’ve looked at the section to run a disk test in the Avid ISIS toolbox and nothing’s running, so there’s no test for me to stop.

Tweakbox Appvalley https://vlc.onl

We don’t have a support contract, sadly, and this machine is getting replaced in the next few months, so buying a contract for the year doesn’t seem feasible, but we’re on the lookout for any help that we can get with this issue. I know it’s a big ask.

Thank you in advance for any help - seriously.

You likely have 1 or more disks that are about to fail. If that is the case, there is not much you can do but to backup as much of the data as quickly as you can. Drive replacements are not available any more. Avid does not sell them and you cannot use retail drives.

Are yoy friends with RockyPeli? The two of you should talk.

I see there are refurbished drives listed on ebay. No idea if they are any good but for the cost they may get you up and running enough to backup data and form a plan.

https://www.ebay.co.uk/itm/124733856615?chn=ps&norover=1&mkevt=1&mkrid=710-134428-41853-0&mkcid=2&itemid=124733856615&targetid=1279039638689&device=c&mktype=pla&googleloc=1007198&poi=&campaignid=12126078372&mkgroupid=126586576270&rlsatarget=pla-1279039638689&abcId=9300480&merchantid=7389844&gclid=CjwKCAjwzOqKBhAWEiwArQGwaCdJXnd6ztEawb9Sc9Z6lApa7eHaQ2a09zurf5Rw8TSDOhB8aWKq3xoCK-QQAvD_BwE