Latest post Mon, Jun 28 2021 4:32 AM by Harry Invision. 11 replies.
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  • Thu, Mar 11 2021 2:26 PM

    Avid Media Composer crashes Windows upon exit

    Dear Avid Community,

     

    We have a strange issue with one of our Avids, upon exiting the software windows gets a blue screen crash and reboots. We tried reinstalling the entire System, reinstalled windows and Avid Softwares and drivers, but the issue stays the same. Then we noticed, that Avid won't crash if we deactivate the external hardware (Nitris DX).

    Is this a known bug? And if so has anybody found a fix or workaround for it?

     

    Kind regards

    Tobias

     

    Machine: HP Wokstation Z820 // Nvidia Quadro 4000 // Intel Xeon CPU E5-2660 // 64 GB Ram // External Hardware  Nitris DX //

    11* Z820 32GB Samsung PCIe SSD with Avid Media Composer 8.5 5 with Nitris DX 1 with Mojo DX 1 with Blackmagic Decklink Extreme 12G some xw8600 with... [view my complete system specs]
  • Thu, Mar 11 2021 2:44 PM In reply to

    • Lukas Boeck
    • Top 200 Contributor
    • Joined on Fri, Jul 31 2015
    • Austria
    • Posts 646
    • Points 7,760

    Re: Avid Media Composer crashes Windows upon exit

    what version of avid MC would be the question.

    the latest versions dont support Nitris anymore.

    But hey, I just upgraded to 2018.12 and I'm contemplating rolling back to 8.5 because it was way more stable for me.

    MC 2018.12.2 Cusom bulid Supermicro X9SRL-F, 32 Gig Ram, 3ware 9750 6x6TB Seagate EC Drives, LSI 9207 + LTO-7, Mojo DX, Artist Color, Flanders CM240, GTX... [view my complete system specs]
  • Thu, Mar 11 2021 8:58 PM In reply to

    Re: Avid Media Composer crashes Windows upon exit

    Which Windows Version do you run Avid on? There seems to be an incompatibilty with Windows 10 version 2004 which caused bluescreens after closing Avid Mediacomposer if you have MojoDX or similiar.

    My own setup is HP Z420, 32GB, GTX 1060, Blackmagic Mini Monitor 4K | Latest setup I built for a production firm: AMD Ryzen 3900x, 64GB, Radeon Pro 7100... [view my complete system specs]
  • Fri, Mar 12 2021 8:43 AM In reply to

    • B3n3d1kt
    • Not Ranked
    • Joined on Tue, Mar 24 2020
    • Germany
    • Posts 24
    • Points 255

    Re: Avid Media Composer crashes Windows upon exit

    Link to the official statement:

    https://avid.secure.force.com/pkb/articles/en_US/Troubleshooting/BSOD-MC-Win10-v2004/

    MC 2019.12 (Win 10 1909) custom Workstation: AMD Threadripper 3960X (NH-U14S TR4-SP3 + NF-A15), ASUS TRX40-E Gaming, 64GB DDR4-3200 Corsair, MSI RTX 2070... [view my complete system specs]
  • Fri, Mar 12 2021 11:07 AM In reply to

    • knejmann
    • Top 500 Contributor
    • Joined on Fri, Nov 4 2005
    • Århus, Denmark
    • Posts 285
    • Points 3,215

    Re: Avid Media Composer crashes Windows upon exit

    Media Composer 2020.12.6 - Windows 10 - Dell 8520 - Blackmagic Decklink Studio 4K - Interplay and NEXIS storage - Avid Artist Color. [view my complete system specs]

    Kåre Nejmann

    Danish Broadcasting Corporation - DR
    Aarhus, Denmark 

  • Thu, Mar 25 2021 1:53 PM In reply to

    Re: Avid Media Composer crashes Windows upon exit

    Thanks for clearing this up!

    11* Z820 32GB Samsung PCIe SSD with Avid Media Composer 8.5 5 with Nitris DX 1 with Mojo DX 1 with Blackmagic Decklink Extreme 12G some xw8600 with... [view my complete system specs]
  • Fri, Mar 26 2021 9:16 AM In reply to

    Re: Avid Media Composer crashes Windows upon exit

    It appears that the Windows 10 Version 20H2 don't have this issue anymore. We tried it with Avid 20.12.1 and the Bluescreen when closing Media Composer was gone.

    My own setup is HP Z420, 32GB, GTX 1060, Blackmagic Mini Monitor 4K | Latest setup I built for a production firm: AMD Ryzen 3900x, 64GB, Radeon Pro 7100... [view my complete system specs]
  • Sun, Mar 28 2021 4:40 PM In reply to

    • Lukas Boeck
    • Top 200 Contributor
    • Joined on Fri, Jul 31 2015
    • Austria
    • Posts 646
    • Points 7,760

    Re: Avid Media Composer crashes Windows upon exit

    Thomas Hansen:

    It appears that the Windows 10 Version 20H2 don't have this issue anymore.

    That is very good to hear! Thanks for the info.Yes

     

    MC 2018.12.2 Cusom bulid Supermicro X9SRL-F, 32 Gig Ram, 3ware 9750 6x6TB Seagate EC Drives, LSI 9207 + LTO-7, Mojo DX, Artist Color, Flanders CM240, GTX... [view my complete system specs]
  • Mon, Apr 26 2021 6:48 PM In reply to

    • Jakub V
    • Not Ranked
    • Joined on Tue, Jul 24 2012
    • Prague
    • Posts 68
    • Points 745

    Re: Avid Media Composer crashes Windows upon exit

    Hi Thomas.

     

    I have Win10 20H2 and MC 2021.3 and it still crashes down hard upon exit. Do you have any tip what to do with that?

    Thanks.

    Media Composer 2019.12, Win10 DELL Workstation 36300 - i9-9900K (8cores), 32 GB RAM, Nvidia P2000 5GB Mojo DX. [view my complete system specs]
  • Mon, Apr 26 2021 7:30 PM In reply to

    Re: Avid Media Composer crashes Windows upon exit

    Maybe this is a solution:

    https://community.avid.com/forums/t/183428.aspx

    Answer by Generix: "Hi there! i had a same issue, the support provided the answer:

     In Media Composer 2018.5, there is an updated driver for the Nitris DX. However, this is not automatically installed when you install the editing application. The installer is located on: 

    (Windows) Program Files\Avid\Utilities\DXDrivers 

    There is a Win7 driver and a Win10 driver. Kindly select the one appropriate for your OS."

    My own setup is HP Z420, 32GB, GTX 1060, Blackmagic Mini Monitor 4K | Latest setup I built for a production firm: AMD Ryzen 3900x, 64GB, Radeon Pro 7100... [view my complete system specs]
  • Mon, May 31 2021 6:32 PM In reply to

    Re: Avid Media Composer crashes Windows upon exit

    Unfortunately, after some months without crashing it returns after the latest Windows update. :( no idea how to fix this. We think about upgrading to Avid DNXiQ... but MojoDX was still performing very well for us.

    My own setup is HP Z420, 32GB, GTX 1060, Blackmagic Mini Monitor 4K | Latest setup I built for a production firm: AMD Ryzen 3900x, 64GB, Radeon Pro 7100... [view my complete system specs]
  • Mon, Jun 28 2021 4:32 AM In reply to

    • Harry Invision
    • Not Ranked
    • Joined on Wed, Feb 3 2010
    • Brisbane, Australia
    • Posts 110
    • Points 1,290

    Re: Avid Media Composer crashes Windows upon exit

    Hi All,

    Rolled back to OS Build 1909 on Avid 2021.6 with DX Nitris on a clean install.

    All worked fine then a Windows forced update to 20H1 brought the crash on close back.

    Build rollback didn't fix it.

    So it's clean install or throw the Nitris Dx...but I was getting attached to the fan noise in the room.

    Any one else have a fix apart from buy more stuff?.....Harry

    Media Composer Ultimate 2021.5 + Symphony DX Nitris HP Z840 E5-2659 Quadro P4000 32Gb of Ram Win 10 64bit 64TB Editshare 16TB Internal Raid ZBook running... [view my complete system specs]
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