Latest post Fri, Mar 5 2021 12:16 PM by RalphC. 4 replies.
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  • Thu, Mar 4 2021 3:27 PM

    • Roel Roelofs
    • Not Ranked
    • Joined on Thu, Jan 21 2010
    • Hoogeveen The Netherlands
    • Posts 62
    • Points 710

    No dongle update

    I cannot update my dongle through Avid Link. I see No avd. file. If I go to my master account it is no possible to  download the avd. file. Am I doing something wrong ? 

    MC 2020.5 Dongel, Intel core i9-9900K 3.60 Ghz, RAM 64 GB Windows 10 Pro, Nvidia Quadro P 4000, SSD 931 GB,HDD3,63TB, Black Magic 4 K, Matrox Mini, Igni... [view my complete system specs]
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  • Thu, Mar 4 2021 3:47 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,542
    • Points 28,120
    • Avid Customer Advocate
      Avid Customer Service
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    Re: No dongle update

    Hi Roel,

     I checked your Avid master account, I can see the Dongle updater file, please follow this FAQ let us know how it goes.

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Mar 4 2021 9:45 PM In reply to

    • Roel Roelofs
    • Not Ranked
    • Joined on Thu, Jan 21 2010
    • Hoogeveen The Netherlands
    • Posts 62
    • Points 710

    Re: No dongle update

    Yes Ralph you can see the dongle updater file but you cannot dowdload it. 

     

    MC 2020.5 Dongel, Intel core i9-9900K 3.60 Ghz, RAM 64 GB Windows 10 Pro, Nvidia Quadro P 4000, SSD 931 GB,HDD3,63TB, Black Magic 4 K, Matrox Mini, Igni... [view my complete system specs]
  • Fri, Mar 5 2021 11:14 AM In reply to

    • Roel Roelofs
    • Not Ranked
    • Joined on Thu, Jan 21 2010
    • Hoogeveen The Netherlands
    • Posts 62
    • Points 710

    Re: No dongle update

    Ralph,

    I ve seen what I do wrong. I hope I can solve it. Thanks for your help !!!

    MC 2020.5 Dongel, Intel core i9-9900K 3.60 Ghz, RAM 64 GB Windows 10 Pro, Nvidia Quadro P 4000, SSD 931 GB,HDD3,63TB, Black Magic 4 K, Matrox Mini, Igni... [view my complete system specs]
  • Fri, Mar 5 2021 12:16 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,542
    • Points 28,120
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: No dongle update

    Ok, just let us know if you need further help on this.

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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