Latest post Sun, Jan 6 2019 8:55 AM by camoscato. 1 replies.
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  • Sun, Jan 6 2019 7:26 AM

    • tnixdorf
    • Not Ranked
    • Joined on Thu, Jan 3 2019
    • Posts 1
    • Points 15

    failed Protools activation

    I recently purchased the following from

    Avid Pro Tools Higher Ed Student & Teacher Perpetual License Download (Perpetual License with Annual Upgrade & Support Plan, NO iLok

    I have installed the driver and software but it wont recognize my user id and password that I created when setting up my master account.


    I only received a serial number in my receipt from so I don't have a "code". My aster accout does not show that I have even purchased anything.


    I really stuck can anyone tell me what to do?




  • Sun, Jan 6 2019 8:55 AM In reply to

    Re: failed Protools activation

    Hi TN, This is the Avid video forum.  The audio forum is here:

    You could also send an email to Marianna Montague ( and Raff Condalor (  They are Avid's customer advocates, and can help you.

    Media Composer 2018.12.1 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)


    Carl Amoscato | Freelance Film & Video Editor | London, UK

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