Latest post Sat, Sep 1 2018 12:24 AM by Jason NLC. 18 replies.
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  • Thu, Aug 30 2018 2:53 PM

    • Jason NLC
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    EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    I have MXF files - AVC Long-GOP High422 (HD720p).

     

    They are crashing my system.  Do I need a specific ama for this?

  • Thu, Aug 30 2018 2:57 PM In reply to

    • BLKDOG
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    Need the standard info: What version of MC? What platform, what OS? How much ram? We have ony started supporting this resolution in 2018.6

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Aug 30 2018 3:02 PM In reply to

    • Jason NLC
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    OS 10.13.6

    i mac pro

    10 core

    128 GB Ram

    Vega 64

    Avid Medi Composer 2018.8

    Getting that DEBUGGER/EXIT APPLICATION ERROR WHEN I TRY TO PLAY THESE CLIPS.

     

  • Thu, Aug 30 2018 3:16 PM In reply to

    • BLKDOG
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    And have you downloaded the latest Panasonic AMA Codecs? I am sitting in front of 8 Media Composer systems playing this codec right now. We did AMA>Consolidate though.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Aug 30 2018 3:20 PM In reply to

    • BLKDOG
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    The other thing you have to worry about with High Sierra are the read/write permissions and exra security involved in a mounted AMA volume. Are you able to AMA>Consolidate?

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Aug 30 2018 3:21 PM In reply to

    • Jason NLC
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    Is this the one?

     

    http://avid.force.com/pkb/articles/en_US/Download/en394531

  • Thu, Aug 30 2018 3:23 PM In reply to

    • BLKDOG
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    I always check avid.com/ama as those are the latest 

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Aug 30 2018 3:25 PM In reply to

    • Jason NLC
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    Thats where that link came from.  Just making sure it's the right one to play this sort of file type...

    http://avid.force.com/pkb/articles/en_US/Download/en394531

  • Thu, Aug 30 2018 3:34 PM In reply to

    • BLKDOG
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    Yep. That's what I am using. I am betting this is a file path/permissions issue in the OS. What happens if you try to consolidate from a mounted AMA volume?

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Aug 30 2018 3:41 PM In reply to

    • BLKDOG
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    And...you do have the AMA license for Long G from Panasonic..right? It is required. Write back to P2 is a second license

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Aug 30 2018 3:47 PM In reply to

    • Marianna
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    Spot on Todd!  My bet too.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Thu, Aug 30 2018 5:30 PM In reply to

    • Jason NLC
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    In laymens terms, what exactly do I need to do to solve this issue?

  • Thu, Aug 30 2018 5:37 PM In reply to

    • BLKDOG
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    If you haven't purchased the AMA licenses from Panasonic, I would start there.

    Project Manager, Avid Professional Services - Americas [view my complete system specs]

    In agreement, Unity. In Disagreement, Discussion. In all things, Charity.


  • Thu, Aug 30 2018 8:21 PM In reply to

    • Jason NLC
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    Dumb question, but I cannot find the link to where you can buy this Panasonic AMA for Avid.  If anyone has the purchase link, that would help me out a lot.  The client that provided the footage seems to think I need

    Drastic Media Reactor ama Plugin

  • Thu, Aug 30 2018 8:46 PM In reply to

    • Marianna
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    Re: EMERGENCY - AVC Long-GOP High422 (HD720p) Crashing System

    https://pro-av.panasonic.net/en/sales_o/p2/avidnle_ps/

    Read thru and you will see what to do and select

    marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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