Latest post Tue, Jul 17 2018 3:20 PM by RalphC. 2 replies.
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  • Mon, Jul 16 2018 3:15 PM

    Problems with activation

    Hello,

    I'm having problems about running Avid Media Composer, my avid version is 8.9.3 and I have a prepetual educational license purchased more or less one year and half ago.

    When I press the icon of the application, instead of opening the Avid starting window, it opens the activation window: 

    Then, when I click on the first option, the Avid Application Manager starts, and shows this window:

     

    As you can see, the Avid Application Manager shows that my Media Composer License is active.

    However Media Composer does not start, and it continue opening the activation window without ever stopping.

    How can I solve this?

  • Tue, Jul 17 2018 3:15 PM In reply to

    • Marianna
    • Top 25 Contributor
    • Joined on Thu, Oct 13 2005
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    Re: Problems with activation

    Send me an email and include your system iD and MyAvid email address.

    Email is below

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Tue, Jul 17 2018 3:20 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,814
    • Points 20,025
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      SystemAdministrator

    Re: Problems with activation

    Hi Lorenzo,

       I deactivated the System ID, please try to activate now.  If you still have issue activating try these steps.

     

     

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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