Latest post Thu, Aug 23 2018 4:10 PM by Marianna. 3 replies.
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  • Fri, Jul 13 2018 4:05 PM

    • gumbaedit
    • Top 200 Contributor
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    • Richmond, VA
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    2018.7 dongle activation in app manager not an option

    Installed 2018.7 but dongle activation option is not showing up as a selection in the licensing section of app manager.  Also, in my account under products, my perpetual donlge updater file is only showing as 2018.5.  

     

    I have two licenses, an annual and a perpetual.  While both show up under my account in tha app manager, I'm not seeing both under the licesning.

     

    thanks.

    6 core Late 2013 MacPro 3.0 gHz, 16 gigs RAM, MC 8.8.5 on OSX 10.12.4, DNxIO, Flanders CM250, BMD Desktop Video version 10.9.1 [view my complete system specs]
  • Fri, Jul 13 2018 4:13 PM In reply to

    • Marianna
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    Re: 2018.7 dongle activation in app manager not an option

    gum...

    PM me your system ID and MY Avid email

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

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  • Wed, Aug 22 2018 10:53 AM In reply to

    • Saulius
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    Re: 2018.7 dongle activation in app manager not an option

    Same here need to work need to make arrangemant can not activate after upgrade.

  • Thu, Aug 23 2018 4:10 PM In reply to

    • Marianna
    • Top 25 Contributor
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    Re: 2018.7 dongle activation in app manager not an option

    PM me or email me the system ID and MyAvid email associated with the license

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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