Latest post Mon, Jun 18 2018 10:44 AM by camoscato. 1 replies.
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  • Mon, Jun 18 2018 6:27 AM

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    • Joined on Mon, Aug 8 2016
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    Cannot launch Avid MC 6.5: "20062:Add-on ____ cannot have more copies assigned than total available

    I know it's old but I kept a Mac so I could continue to run my seat of Avid 6.5, but since I migrated the operating system to another HD I now get the 20062 message via Avid License Control.

     

    Can anyone suggest a way to fix this please? 

     

    Chris

  • Mon, Jun 18 2018 10:44 AM In reply to

    Re: Cannot launch Avid MC 6.5: "20062:Add-on ____ cannot have more copies assigned than total available

    Did you deactivate your license on the the old HD before moving it to the new one? If not, then you're going to have to contact Avid support to get them to do it for you.

    http://www.avid.com/US/support/support-contact

    Select Broadcast & Video, then on the next page click the + next to Contact Support and call the number listed for your area.  Help with activation issues is free, and it's option 2 from the phone menu.

    If you still don't get anywhere with them, send an email to Marianna Montague (marianna.montague@avid.com).  She's their customer advocate, and can help you.

    Media Composer 2018.7 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce GT... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

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