Latest post Thu, Feb 8 2018 3:33 AM by pablo garcia. 0 replies.
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  • Thu, Feb 8 2018 3:33 AM

    Hmm [^o)] Avid Service framework path issue

           Hello.

          For some reason, since  a few weeks ago, we have problems in our newsroom with  media offline issues. Computers running Newscutter lost the storage entries  in the mediaindexer service (ISIS LOAD BALANCED) and   we need to re add again to solve the problem. I noticed that from this moment and for computers that losts MI entries the path c:\appdata is not used anymore and all the the data created by the framework services is saved in this new path:

    C:\Windows\SysWOW64\config\systemprofile\AppData

    So, computers lost the MI entries because the change in the path of the framework services configuration paths.


    Computers using the old path and the new path is running the same windows version (7 SP1) and the same windows fixes. The version of avid framework is the same (1.3.8.1). We have near 250 computers and each day some computers change the path and we do not know why could be the reason.  Do you know why this could be happening?

    Thanks.

    Pablo.

     

     

     

     

     

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