Latest post Sat, Jan 13 2018 7:07 PM by danny. 29 replies.
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  • Sat, Dec 2 2017 1:35 PM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Conclusion: the result of turning off 'email me replies' and logging in again has not resulted in me being emailed replies.

    Luca - have you had any luck...?

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Sat, Dec 2 2017 1:44 PM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Thanks MArianna for setting up a case.

    As you may have gathered, I gave the web renewal method one more chance to see if Arvato would send out a VAT receipt. No joy. I even wrote to Arvato (.de) and specifically asked them. They didn't even bother to reply. So here I am stuck with no receipt.

    If something can't be done to resolve this, then next year, I won't be renewing Avid via the web. Any other software, yes, but Avid online renewal simply isn't straightforward and causes too much wasted time.

    Regarding the 'email me replies'. I followed your advice, but still no joy. I will let you know if it suddenly starts working again. In the meantime, apologies if I don't reply faster - I simply have no idea if anyone has responded to the forum.

    Kind regards,

    Danny

     

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Sun, Dec 3 2017 11:42 AM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Conclusion: still not getting "email me" replies.

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Sun, Dec 3 2017 1:00 PM In reply to

    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    danny:
    I gave the web renewal method one more chance to see if Arvato would send out a VAT receipt
    I recently purchased the Pro Sound Effects Essential library through the Avid Store, and when I clicked the contact link and asked for a VAT receipt, I got one a day later.

    That said, I don't particularly like it either. My renewals I tend to do via a local VAT, as they are keen on being of service, and have warned me about plans about to expire.

    If I weren't so keen on being a faithful customer to my local VAR, I would definitely have bought my annual renewals through Videoguys. Have some good experience with them, they are cheaper than the Avid store, and even cheaper depending on the exchange rate you get from your Credit card company. On top of this, they ran a 5% discount code. Hard to beat.

    Media Composer /w Symphony option | PT-HD | Win7Pro64 HP | OSX MBP | ISIS5000 | Nitris DX | Artist Mix & Transport & Color | AJA T-Tap | Decklink... [view my complete system specs]
  • Tue, Dec 5 2017 2:25 PM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Thanks for the info Job. It seems this is an old chestnut - I was reading complaints from this time last year.

    You might like to know I have been chasing Arvato for a receipt (again) this year. This was the reply:

    "Dear Sir, Thank you for your message. We do not support avid anymore. Please continue to apply: https://shop.avid.com/cc_avid_ContactUs"

    Which is odd, given that the Avid Webstore still says:"Arvato Systems is an authorized online reseller that has been selected to sell products on Avid's behalf. Though this site is the official Avid Store, you become a customer of Arvato Systems upon ordering a product…. EURO & GBP prices are shown VAT inclusive. Actual VAT rates will be calculated and determined at checkout So I am in limbo: I no longer appear to be an AVID customer, but that of Arvato, but they deny anything to do with AVID! I have been mislead into buying from a company who no longer deals with AVID. Yet having renewed via the Avid Web store, there are unexplained “Taxes” on the “bill” which I am paying but can’t re-claim through my UK business (unlike VAT) and it definitely does not calculate "actual VAT rates ...at the checkout”! Apart from the fact that the VAT most definitely not calculated at the checkout, it would appear Avid are at risk of being sued for the mis-selling of goods. I should have taken your advice, Job, and bought via a reseller but decided at the last minute to give it one more chance. With Adobe, you can register your VAT number with them and the product becomes "zero-rated". Maybe this is a way forward, Avid...? Danny PS: still not getting email replies, so completely unaware of any responses to this thread unless I specifically check in.
    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Tue, Dec 5 2017 3:06 PM In reply to

    • Marianna
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Danny

    email me dirctly and include what you need .... I will handle it for you and see why this happened and fix it.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Fri, Dec 15 2017 12:01 PM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Thank you Marianna. Test email response working... 15th Dec 2017.

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Sun, Dec 17 2017 8:20 AM In reply to

    • luca.mg
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Hi Danny, sorry for the late reply, I'm still not receiving email notifications, and therefore did not see Your post before... :-((

    MC 2018.2, BM Intensity Pro 4k, Windows 10, i7-5930K, 32 GB ram, Quadro K620 [view my complete system specs]

    peace luca

  • Wed, Jan 3 2018 11:11 AM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Hi Luca,

    Actually, my email reponse is still not working, so I'm the same as you - (my message above is misleading and may have implied it was working) :(((((

     

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Wed, Jan 3 2018 11:15 AM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    test email again...

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Wed, Jan 3 2018 11:16 AM In reply to

    • danny
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    test email 2018...

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Sat, Jan 13 2018 6:16 PM In reply to

    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    I had my support on auto renew, but I jsut checked it and noticed that my support expired back in October because I hadn't looked at it in a while.  Now I can't seem to renew my plan.  Is there any way that we can fix this?  I know for a fact that I had it set to auto renew, so I never even though about it.

     

     

  • Sat, Jan 13 2018 6:32 PM In reply to

    • RalphC
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    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Hi lspacheco02,

      Email/pm me I'll ask the Webstore team to investigate.

     

     

    Thanks,

    RalphC

    This is a test. Media Composer 8.8 w/Symphony option, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]
  • Sat, Jan 13 2018 7:02 PM In reply to

    • danny
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    • Joined on Sun, Jan 24 2010
    • Posts 58
    • Points 705

    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    Hi Ralph,

    As  you can see from this thread, I have been trying to test if the auto email reponse to this forum/topic is now working. I have not been able to see any replies for a long time. They are not going to my spam folder. Could you maybe reply to this, so that I can see whether it is now back up and running...? Thanks.

    Re Avid renewal: I have (and am still having) a nightmare trying to extrcate myself the Avid Webstore renewal debacle this year. I have decided (on advice from Job ter Burg) to switch to going through a reseller. I have been told I can do it via support, and Marianna was chasing it at one point, but it all seems to have gone quiet again. I have given them all the information they asked for (somebody called Pinky, I believe), but I have had no acknowledgement since. The result is that I still have no proper VAT receipt. Any chance you can remind the Webstore of my case? It would be much appreciated.

    regards,

    Danny (Andrew Findlay)

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
  • Sat, Jan 13 2018 7:07 PM In reply to

    • danny
    • Not Ranked
    • Joined on Sun, Jan 24 2010
    • Posts 58
    • Points 705

    Re: trying to renew perpetual license and not seeing auto-renewal or renew support drops downs

    It seems I am, at last, receiving email responses. What has happened, I wonder? Any ideas?

    Mac 3Ghz 8-core cylinder Xeon E5. 32GB 1866Mhz DDR3. AMD D700 graphics x2. OS 10.12.6 with MC/Symphony 8.9.1 [view my complete system specs]
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