Latest post Thu, Aug 3 2017 4:44 PM by pjo. 53 replies.
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  • Fri, Jul 7 2017 7:45 AM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    Thank you very much! Best!

    • iMac 27", late 2013: 3,5 GHz Quad-Core Intel Core i7 Prozessor (Turbo Boost 3,9 GHz), 32 GB (1600 MHZ DDR3 SDRAM - 4x8 GB), 1 TB Drive, NVIDIA GeForce... [view my complete system specs]
  • Wed, Jul 12 2017 3:18 PM In reply to

    • pjo
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    Re: Application Manager doesn't show MC 8.8.5 download

    I have the same problem...

  • Wed, Jul 12 2017 3:38 PM In reply to

    • Marianna
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    Re: Application Manager doesn't show MC 8.8.5 download

    pjo

    Can you tell me what version of appman you are using?  Did you try and resync it?

    Marianna

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  • Wed, Jul 12 2017 3:55 PM In reply to

    • pjo
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    Re: Application Manager doesn't show MC 8.8.5 download

    I'm using 17.5.0 

    I have resynced it and I hit the clear cache files button.. no change..

    The other odd thing is that on the apps page, to the right of Media Composer, it says "Open" in blue rather than "Current" or "Download"

  • Wed, Jul 12 2017 4:36 PM In reply to

    • RalphC
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    Re: Application Manager doesn't show MC 8.8.5 download

    pjo:
    The other odd thing is that on the apps page, to the right of Media Composer, it says "Open" in blue rather than "Current" or "Download"

    Weird the "Open" is for MC|First version. Are you on Mac or Windows OS

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jul 12 2017 7:48 PM In reply to

    • pjo
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    Re: Application Manager doesn't show MC 8.8.5 download

  • Wed, Jul 12 2017 7:58 PM In reply to

    • RalphC
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    Re: Application Manager doesn't show MC 8.8.5 download

    Please clear AppMan cache files.

     

    1. Quit Application Manager from its menu-bar icon at the top of the screen. 

               

              a. Go to MacHD > Applications >Utilites > and open 'Activity Monitor'. 

              b. In the activity monitor interface, select the Process Name ‘AvidAppManHelper’ from the column on the left-hand side, Then click the ‘X’ button at the top left to quit the process. 

    You should no longer have any ‘Avid Application Manager’ related processes in the ‘Process Name’ column of Activity Monitor. 

    2. Delete the following folders:

               HD/Library/Caches/Avid/AppManager/Cache

               HD/Library/Caches/Avid/AppManager/Db

               HD/Library/Application Support/Avid/Licenses

    3. Now once again go to Go to MacHD > Applications > Avid > Application Manager, but this time, double-click on the ‘AvidAppManHelper.app’ file and wait for it to appear in Activity Monitor’s Process list to ensure it’s started.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Jul 12 2017 8:18 PM In reply to

    • pjo
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    Re: Application Manager doesn't show MC 8.8.5 download

    i did all of that and there is no change..

    I believe I'm the second person in this forum to be told to try this and we both got no change

  • Wed, Jul 12 2017 8:56 PM In reply to

    • Marianna
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    Re: Application Manager doesn't show MC 8.8.5 download

    Peter

    Let me get a case created for you and someone on it.

    Marianna

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    marianna.montague@avid.com

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  • Wed, Jul 12 2017 9:03 PM In reply to

    Re: Application Manager doesn't show MC 8.8.5 download

    Hello,

     

    I have the same problem and tried the same things as Peter ... so I am also curious to know, thanks!

    • iMac 27", late 2013: 3,5 GHz Quad-Core Intel Core i7 Prozessor (Turbo Boost 3,9 GHz), 32 GB (1600 MHZ DDR3 SDRAM - 4x8 GB), 1 TB Drive, NVIDIA GeForce... [view my complete system specs]
  • Wed, Jul 12 2017 9:22 PM In reply to

    • pjo
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    Re: Application Manager doesn't show MC 8.8.5 download

  • Wed, Jul 12 2017 9:29 PM In reply to

    • Marianna
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    Re: Application Manager doesn't show MC 8.8.5 download

    Jerry - I will add you to the case notes.

    marianna

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    marianna.montague@avid.com

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  • Wed, Jul 12 2017 9:31 PM In reply to

    • Marianna
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    Re: Application Manager doesn't show MC 8.8.5 download

    Peter and Jerry....

    Case # 03245265 and I also added myself so I can assist support.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

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  • Thu, Jul 13 2017 6:03 AM In reply to

    • queeq
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    Re: Application Manager doesn't show MC 8.8.5 download

    Same here! I did what you said, Ralph, but no change. AppMan still on 17.5.0 with no updates available. And MC still on 8.8.4, no updates avaiiable in AppMan.... 

  • Thu, Jul 13 2017 2:49 PM In reply to

    • Marianna
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    Re: Application Manager doesn't show MC 8.8.5 download

    adding you to the case queeq

    Marianna

     

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

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