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  • Tue, Oct 4 2016 6:51 PM

    • mtahir
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    Full screen playback crashes MC8.6.3

    Anyone with this issue?

    I updated to MC8.6.3. When I tried to view the composer window full-screen, all I got a was black screen. I could move the mouse around but I couldn't get back to Windows until I did a CTRL+ALT+DEL and selected Windows Task Manager. That brought back the taskbar but the remaining screen was still black. I couldn't select any of the icons and so I killed the Avid application via Task Manager and everything went back to normal.

    When I installed MC8.6.3, I installed nVidia driver 362.13 along with it. That combination doesn't work. So, I went back to nVidia driver 353.82 and that didn't work either - exactly the same result. I then reverted to MC8.6.0 with nVidia driver 353.82 and that worked fine. I suspect the problem is with MC8.6.3.

    I'm using Win7 Pro with a nVidia K4000 graphics card. I've not had this issue before.

    Thanks

    Mohammed

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
  • Wed, Oct 5 2016 8:23 AM In reply to

    • mjolnarn
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    Re: Full screen playback crashes MC8.6.3

    The Nvidia drivers to be used together with that certified card on Win 7 are delivered together with Avid and situated inside utilities / nvidia

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Wed, Oct 5 2016 8:57 AM In reply to

    • smyers63
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    Re: Full screen playback crashes MC8.6.3

    mjolnarn:

    The Nvidia drivers to be used together with that certified card on Win 7 are delivered together with Avid and situated inside utilities / nvidia

    Since Mohammed has already tried the supplied Avid-qualified drivers (362.13 w/ MC 8.6.3), something else must be wrong.  Either it was a bad install of the qualified drivers, a bad install of MC 8.6.3 or something else was wrong.

    I'm not using a qualified card or drivers but haven't had a problem with full-screen playback in 8.6.3.

    Mohammed, did you extract the MC 8.6.3 installer to the top level of a drive?  If not, certainly do that and install it again.  Even if you did extract to the top level of a drive, your earlier 8.6.3 install could have been bad or your driver install could have been bad.  Having pieces of different driver versions can cause strange problems.  You may need to completely remove the Nvidia drivers and reinstall them as well as reinstall MC 8.6.3 to have a working installation.

    One other thing first, though.  Did you attempt to play while in full-screen mode?  I've seen times when there's no video appearing when I first enter that mode but the video plays once I start playback.

    Scott

  • Wed, Oct 5 2016 12:31 PM In reply to

    • mtahir
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    Re: Full screen playback crashes MC8.6.3

    Thanks for the replies.

    I did use the supplied drivers that came with MC8.6.3, Tomas. I did extract the drivers to the top level of the drive. I've been installing nVidia drivers for years the same way and not had a problem. It's the same with installing Avid, again, not really had issues. Yes, I did attempt to play in full screen mode but nothing happened.

    I'll remove MC and nVidia as completely as I can and try to re-install. I have an image of the drive with MC8.6.0/353.82 to fall back on. Just need to cut a sequence before giving this another shot. I'll report back with the results.

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
  • Wed, Oct 5 2016 12:40 PM In reply to

    • smyers63
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    Re: Full screen playback crashes MC8.6.3

    Interesting.  Things can go wrong when you least expect them to.  I've been using Nvidia for many years and have had driver troubles only a few times.  Sometimes it was old driver files being left alongside new ones.  Sometimes it was the wrong version for the version of MC.  I've used MC for many years and have only had installation trouble a few times.  Anything can go wrong at any time, unfortunately.

    It's even more common now, I think, for things to be wrong with newer versions of Windows.  Windows wants to change things on its own much more now than it did years ago.  It can be a huge nuisance sometimes.

    Scott

  • Wed, Oct 5 2016 12:41 PM In reply to

    • mjolnarn
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    Re: Full screen playback crashes MC8.6.3

    Ok, I´ve seen things with the Nvidia driver in the past needing me to install them fresh, there is an advanced option that also might need a system restart , I got a BSOD in those days when I did that fresh install and, after that, all worked well.

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Wed, Oct 5 2016 12:52 PM In reply to

    • mtahir
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    Re: Full screen playback crashes MC8.6.3

    An update... I got a reply from Avid support and they said that the version matrix shows 353.82 as the correct driver for MC8.6.3 (http://avid.force.com/pkb/articles/en_US/compatibility/en267087). I checked the driver that came with MC8.6.3 (I looked at the setup.cfg file) and it says 362.13?

    When I updated to MC8.6.3, I didn't test it before updating the video driver - I updated both and then tested. I suppose going back to 353.82 probably hasn't worked and left a bit of a mess behind, assuming that 362.13 is not the right driver for MC8.6.3. I've asked support to double-check what the correct driver is.

    Since I'm using 8.6.3/353.82 combination that's working, I'll try to update to MC8.6.3, keeping the current driver in place to see what happens. I've got the partition backed up, so I'm not worried about it going AWOL!

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
  • Thu, Oct 6 2016 12:43 AM In reply to

    • mtahir
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    Re: Full screen playback crashes MC8.6.3

    Thanks again for the replies.

    What I did was go back to the MC8.6.0/nVidia 353.82 combination that works. I then upgraded to MC8.6.3 only; the nVidia driver stayed at 353.82. Unfortunately, it was exactly the same problem as before, so I concluded it wasn’t the driver.

    However, after investigating further, I found the problem: disable ‘Flip On Vertical Sync’ from ‘Full Screen Playback Settings’ and it works just fine. Now, this was enabled with MC8.6.0 and everything was fine. So, I have to conclude that something has changed from MC8.6.0 to MC8.6.3.

    Regarding the drivers 353.82 and 362.13, both are compatible with MC8.6.3. However, I was told the following:

    "MCDEV-6048. If you are working on a system with a Quadro 4000, Quadro 5000, or Quadro 6000 card, you are running Windows 10, and you have Nvidia driver 362.13 (or higher) installed, you might experience the following:

    'An application has requested more GPU memory than is available in the system' error when launching the editing application. 'Avid Editor has stopped working' error when launching the editing application. The editing application launches but stutters when playing back a single stream of DNx UHD or HD media. Workaround: Uninstall the 362.13 driver and install the 353.82 driver to resolve the issue."

    Avid support are looking at this issue I'm having. As more information comes in, I'll keep this thread updated.

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
  • Thu, Oct 6 2016 1:22 AM In reply to

    • mtahir
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    Re: Full screen playback crashes MC8.6.3

    Just another update: if I go to the nVidia control panel and set 'Vertical Sync' to 'On', 'Adaptive' or 'Adaptive (half refresh rate)', then enabling 'Flip On Vertical Sync' allows full-screen playback to work. However, if I set 'Vertical Sync' to 'Off', MC crashes on launch. With it set to 'Use the 3D application setting', 'Flip On Vertical Sync' in MC has to be disabled for full-screen playback to work.

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
  • Thu, Oct 6 2016 4:28 AM In reply to

    • smyers63
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    Re: Full screen playback crashes MC8.6.3

    That's good information to have.  Thanks for reporting what you found.

    Scott

  • Thu, Oct 6 2016 12:31 PM In reply to

    • mtahir
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    Re: Full screen playback crashes MC8.6.3

    Your're welcome, Scott. I've sent everything to Avid support and it will be interesting to see what they have to say. I'll keep this thread updated as I get more information.

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
  • Thu, Oct 6 2016 1:57 PM In reply to

    • Marianna
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    Re: Full screen playback crashes MC8.6.3

    mtahir:

    Your're welcome, Scott. I've sent everything to Avid support and it will be interesting to see what they have to say. I'll keep this thread updated as I get more information.

    what case # where you issued so I can follow it.

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Thu, Oct 6 2016 1:57 PM In reply to

    • Marianna
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    Re: Full screen playback crashes MC8.6.3

    mtahir:

    Your're welcome, Scott. I've sent everything to Avid support and it will be interesting to see what they have to say. I'll keep this thread updated as I get more information.

    what case # where you issued so I can follow it.

    Marianna

    Sr. Director | Customer Experience [view my complete system specs]
  • Thu, Oct 6 2016 2:13 PM In reply to

    • mtahir
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    Re: Full screen playback crashes MC8.6.3

    Hi Marianna - It's Case : 03052288. You might want to check out my post on this thread about tearing which might be related: http://community.avid.com/forums/p/108763/816480.aspx#816480

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
  • Thu, Oct 6 2016 2:41 PM In reply to

    • mtahir
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    Re: Full screen playback crashes MC8.6.3

    Would you believe it now works! I need to have the 'Aero' theme enabled in MC8.6.3 but not in MC8.6.0 in order for full-screen playback to work.

    So, I've set 'Vertical Sync' back to its default of 'Use 3D application setting'. I've enabled 'Flip On Vertical Sync' in MC's 'Full Screen Playback Settings' box, enabled 'Aero' in Windows and it works!

    For those not following the tearing thread, I posted here about what I did regarding enabling the 'Aero' themes in Windows: http://community.avid.com/forums/p/108763/816480.aspx#816480

    Why Aero being enabled wasn't needed in MC8.6.0, I don't know. Perhaps Avid can provide some information on this.

     

     

    MC2022.4 (Win10) | DaVinci Resolve Studio | Dell T7500 with 2 x 6-Core Intel Xeon X5690 3.46GHz CPUs | Triple-Channel 96GB (48GB per CPU) 1333MHz DDR3... [view my complete system specs]
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