Latest post Mon, Feb 4 2019 5:03 PM by Jeroen van Eekeres. 5 replies.
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  • Mon, Jul 4 2016 7:20 AM

    • Puzzle
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    Hardware setup is missing from Tool menu after upgraded to 8.6

    Hi All,

     

    I just upgraded from MC8.5.3 (which was working fine with Matrox MX02 mini card) to MC 8.6. I couldn't find the Hardware setup in Tool menu like the last version. So now I can't seem to connect the viewing LCD monitor to Matrox MX02 Mini anymore. Does anyone know the workaround this?

     

    Thanks in advance,

    Smith Timsawat

    Avid Media Composer with Symphony option V.2018.12.1 Avid Artist DNxIQ HP Z820 Workstation Intel Xeon E5-2665@2.40GHz (2 Processors) 32GB RAM Window7 Pro... [view my complete system specs]

  • Mon, Jul 4 2016 10:28 AM In reply to

    Re: Hardware setup is missing from Tool menu after upgraded to 8.6

    Hi Smith,

    Normally you need to install the open I/O plugins after installig MC for the first time. This does not apply to patches. When doing full version upgrades its not clear which settings come 'correctly' accross from the previous version. (this is a long standing issue and I've lost count deleting user settings, formatting etc..)

    Anyway, Have you tried to un-install and re-install the mtxutils again?

    From the old Apple Quadro 950 to HP Z8xx. My current own system: 1x Z420 E5 1650 16GB memory, 128GB SSD, 1x XW8600, 2x 3.0Ghz Quadcore, 12GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

  • Thu, Jul 28 2016 9:02 PM In reply to

    • Marianna
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    Re: Hardware setup is missing from Tool menu after upgraded to 8.6

    Spot on Jereon!

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Mon, Feb 4 2019 9:48 AM In reply to

    Re: Hardware setup is missing from Tool menu after upgraded to 8.6

    Sorry to bump this, but this isn't an I/O hardware firmware issue - it's a Media Composer system settings corruption.

    To uncorrupt the files preventing you from finding "Hardware Setup" in the tools menu simply go to;

    C:\Users\Public\Documents\Avid Media Composer\Settings

    And delete the following files;

    Site_Attributes

    MCState

    Site-Settings

    All the interfaces and settings will now be reset and you'll be able to see setting your after in the Tools menu.

    Thanks

  • Mon, Feb 4 2019 3:34 PM In reply to

    • Marianna
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    Re: Hardware setup is missing from Tool menu after upgraded to 8.6

    Thanks Craig. Spot on.  Just back from a wild weekend rip to LA so slow to respond today.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Mon, Feb 4 2019 5:03 PM In reply to

    Re: Hardware setup is missing from Tool menu after upgraded to 8.6

    Marianna:
    Just back from a wild weekend rip to LA so slow to respond today.

    Fortunately not 3 years too slow Wink

    From the old Apple Quadro 950 to HP Z8xx. My current own system: 1x Z420 E5 1650 16GB memory, 128GB SSD, 1x XW8600, 2x 3.0Ghz Quadcore, 12GB memory... [view my complete system specs]

    Jeroen van Eekeres 

    Technical director, Broadcast support engineer, Avid ACSR.

     

    Always have a backup of your projects....Always!!!! Yes Always!!!!

    A.V.I.D....... Another Version In Development

    www.mediaoffline.com

     

     

     

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