Latest post Thu, Nov 12 2015 3:27 PM by Marianna. 10 replies.
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  • Thu, Nov 5 2015 6:08 PM

    • Lembit Soobik
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    Cannot update MC - app mgr shows license expired

    I have payed the license extension for one year and the master account shows that,

    However, the Appmgr shows the old date (Oct-25-2015) and I have even received note that i must buy extension.

    The Appmgr tells me to go to the Avid shop and buy new.

    I have been working with support with Zero result. all thez do is ask me whether I need assitance. I have written to Gonzales with no result.

    I have however seen in the MAC list that Marianna gave them some procedure to fix it.

    Is there a procedure for Win-7 computers to fix it?

    thank you

    Lembit

    MC 2018.5 on Windows 10// HP Z800 WS: 2 x Xeon X5570, 48 GB RAM, Quadro FX4800 1.5GB, disks: 1 x 500 GB SATA 7200 = System/ 1 x 1 TB Samsung... [view my complete system specs]
  • Thu, Nov 5 2015 6:44 PM In reply to

    • Sylvain P
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    Re: Cannot update MC - app mgr shows license expired

    I noticed the same thing here even if I renewed my licence recently.

    So I just tried something that seems to work. I downloaded the Dongle Updater File from My Account under Product Details and Download Links and blasted the dongle.

    Now, it shows the right Dongle Expiration date under the Licences tab of the Application Manager.

    But, in the Account tab, it still shows that it expires on 12/01/2015. I'll see after that if it changes automatically to 2016.

     

    Media Composer 2018.5 (Symphony Option), ASUS P8P67 Deluxe, Intel i7 2600k, 16G DDR3-1600, PNY NVIDIA Quadro 2000 (353.82), Windows 10 Pro. Boris Red 5... [view my complete system specs]

    Sylvain Primeau

    Self-employed worker - Les productions Primeau Medias

    primeaumedias.com

     

    Radio-Canada/CBC news editor

    cbc.ca / ici.radio-canada.ca

  • Fri, Nov 6 2015 2:08 PM In reply to

    • RalphC
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    Re: Cannot update MC - app mgr shows license expired

    Hello Sylvai,  

      Can you shoot me an email so I can check your account.

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Nov 8 2015 4:16 PM In reply to

    • Lembit Soobik
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    Re: Cannot update MC - app mgr shows license expired

    RalphC,

    I noticed you address Sylvai,

    I also noticed you are avid customer support.

    Can you please advise me how I can bet my system fixed?

    Thank you

    Lembit

     

     

    MC 2018.5 on Windows 10// HP Z800 WS: 2 x Xeon X5570, 48 GB RAM, Quadro FX4800 1.5GB, disks: 1 x 500 GB SATA 7200 = System/ 1 x 1 TB Samsung... [view my complete system specs]
  • Sun, Nov 8 2015 6:17 PM In reply to

    Re: Cannot update MC - app mgr shows license expired

    Hi Lembit,

    Gerald is out of the office, and Marianna is back so email her.

    marianna.montague@avid.com

     

     

    Media Composer 2018.12.2 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Nov 9 2015 2:02 PM In reply to

    • RalphC
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    Re: Cannot update MC - app mgr shows license expired

    Hello Lembit,

       Shoot me an email so I can check your account.

     

     

    Regards,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Mon, Nov 9 2015 3:03 PM In reply to

    • Lembit Soobik
    • Top 500 Contributor
    • Joined on Sun, Sep 2 2007
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    Re: Cannot update MC - app mgr shows license expired

    to which address should I send that email. and with what info?

    thanks

    Lembit

    MC 2018.5 on Windows 10// HP Z800 WS: 2 x Xeon X5570, 48 GB RAM, Quadro FX4800 1.5GB, disks: 1 x 500 GB SATA 7200 = System/ 1 x 1 TB Samsung... [view my complete system specs]
  • Mon, Nov 9 2015 3:07 PM In reply to

    Re: Cannot update MC - app mgr shows license expired

    Lembit Soobik:

    to which address should I send that email. and with what info?

    thanks

    Lembit

    There's a button on RalphC's post that says "Contact". If you click it, one of the choices is "Send RalphC an email". Start there. Include the system ID number for the system you're having trouble with.

     

    Media Composer 2018.12.2 w/Symphony/SS/PF options, HP Envy 17t-j100 Quad Edition laptop, Windows 10 Pro, Intel Core i7 2.4GHz, 16 GB RAM, nVidia GeForce... [view my complete system specs]

    "There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who only consider the price are this man's lawful prey."  - John Ruskin (1819-1900)

     

    Carl Amoscato | Freelance Film & Video Editor | London, UK

  • Mon, Nov 9 2015 3:31 PM In reply to

    • RalphC
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    Re: Cannot update MC - app mgr shows license expired

    camoscato:

    Lembit Soobik:

    to which address should I send that email. and with what info?

    thanks

    Lembit

    There's a button on RalphC's post that says "Contact". If you click it, one of the choices is "Send RalphC an email". Start there. Include the system ID number for the system you're having trouble with.

     

     

     Thank you Carl got Lembit pm.

     

     

     

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Nov 10 2015 3:23 PM In reply to

    • Sylvain P
    • Top 75 Contributor
    • Joined on Fri, Nov 4 2005
    • Montreal, Quebec, Canada
    • Posts 1,484
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    Re: Cannot update MC - app mgr shows license expired

    Lembit Soobik:

    I have payed the license extension for one year and the master account shows that,

    However, the Appmgr shows the old date (Oct-25-2015) and I have even received note that i must buy extension.

    The Appmgr tells me to go to the Avid shop and buy new.

    I have been working with support with Zero result. all thez do is ask me whether I need assitance. I have written to Gonzales with no result.

    I have however seen in the MAC list that Marianna gave them some procedure to fix it.

    Is there a procedure for Win-7 computers to fix it?

    Ok, I got the procedure from RalphC (Raff) and it's working.

     

    Stop the following applications in "Task Manager":

    - AvidApplicationManager.exe

    - AvidAppManHelper.exe


    Then add OLD to the following folders:
    Windows OS:

    - C:\ProgramData\Avid\AppManager\Cache

    - C:\ProgramData\Avid\AppManager\Db

    - C:\ProgramData\Avid\Licenses


    Launch (in this order):

    C:\Program Files (x86)\Avid\AvidApplicationManager.exe and AvidAppManHelper.exe

    Note: After you stop services and rename files you MUST restart AvidAppManHelper.exe in addition to just AvidApplicationManager itself.

    Otherwise you’ll be stuck in a “Connecting…” state for roughly 10 min.

    Since the OLD files is just small in size, I suggest you just leave it there, or copy to other location just for safe keeping.

    Media Composer 2018.5 (Symphony Option), ASUS P8P67 Deluxe, Intel i7 2600k, 16G DDR3-1600, PNY NVIDIA Quadro 2000 (353.82), Windows 10 Pro. Boris Red 5... [view my complete system specs]

    Sylvain Primeau

    Self-employed worker - Les productions Primeau Medias

    primeaumedias.com

     

    Radio-Canada/CBC news editor

    cbc.ca / ici.radio-canada.ca

  • Thu, Nov 12 2015 3:27 PM In reply to

    • Marianna
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    Re: Cannot update MC - app mgr shows license expired

    Ping me directly Lembit.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

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