Latest post Thu, Jan 14 2016 3:04 PM by Ben Hills. 8 replies.
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  • Sun, Sep 13 2015 10:53 AM

    BUG - intermittent freezing MC 8.4.1

    New behavior that I've seen in MC 8.4.1, that wasn't in 8.4.0 - at times, after selecting some menu commands (entering the "export" dialog has been one), the entire system (aside from mouse movement) freezes - all input commands are delayed until things un-freeze.  System clock freezes.  A freeze can last about a minute.

    Seems somewhat random, no telling when it will or won't happen.

    Happens on my profile system 1, as well as at least one Mac Pro system at a workplace that's on OSX 10.9.5.

    (SYSTEM 1) iMac Late 2012 27" (13,2), Mac OS X 10.12.6, Avid Media Composer 2018.10 w/Symphony, Intel Core i7 3.4 GHz, 32 GB RAM, NVIDIA GeForce GTX... [view my complete system specs]
  • Sun, Sep 13 2015 3:23 PM In reply to

    • jef
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    Re: BUG - intermittent freezing MC 8.4.1

    See the following thread:

    http://community.avid.com/forums/t/134940.aspx?PageIndex=2

    As noted there I am getting the same sort of issues in 8.4.  Have not pushed to 8.4.1.  In fact, I have returned to 8.3.1 unless there is a specific need for 8.4.x.

    Mulitiple boot drives make that much more viable.

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." mostly 8.10.0 but playing w 2018.11| OS 10.11.x - various MacPro Towers - home system MacPro... [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

    Old Stuff  http://vimeo.com/album/3037796

  • Tue, Sep 15 2015 9:31 AM In reply to

    Re: BUG - intermittent freezing MC 8.4.1

    I'm not sure this is the same thing.  What i'm seeing appears completely new in 8.4.1.

    It seems to coincide with my first menu selection of an edit session.  A couple of times, it was Export.  At least once, it was Change Bin Color.  Another time, it was the "Set" button within the Export QuickTime Reference dialog..  But there seems to be a correleation with the first time a menu option is selected after starting the software.

    I've noticed this on my profile system 1 (OSX 10.10.5, MC 8.4.1, iMac), profile system 2 (OSX 10.9.5, MC 8.4.1, MBP 2009), and another non-profile system (Mac Pro 2008, OSX 10.9.5, MC 8.4.1).

    (SYSTEM 1) iMac Late 2012 27" (13,2), Mac OS X 10.12.6, Avid Media Composer 2018.10 w/Symphony, Intel Core i7 3.4 GHz, 32 GB RAM, NVIDIA GeForce GTX... [view my complete system specs]
  • Wed, Sep 16 2015 12:08 AM In reply to

    • jef
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    Re: BUG - intermittent freezing MC 8.4.1

    Myabe not, but the symptoms are strikingly similar to the problem I am seeing that occurs with various activities in 8.4.  Something is up ...

    Jef

    Avid DS 11.0.2 R.I.P | MC "Well, it depends ..." mostly 8.10.0 but playing w 2018.11| OS 10.11.x - various MacPro Towers - home system MacPro... [view my complete system specs]

    _____________________________________________

    Jef Huey

    Senior Editor

    Old Stuff  http://vimeo.com/album/3037796

  • Wed, Jan 13 2016 7:27 PM In reply to

    Re: BUG - intermittent freezing MC 8.4.1

    Any update here?

    We are seeing random freezing with 8.4.4/8.4.5. We think it only occurs with 720p/59.94 based projects. But the sample size is too small to say definitively.

     

    z840 / 32GB / dual 1gE connections

    Windows 7 SP 1

    ISIS 4.7.7

    MC 8.6.1, Windows 10, ASROCK X99M, Intel 5930K, Zotac GTX970, 32GB RAM, Transcend 512GB M.2 SSD & Dell U2713H. MBP 2012 Thunderbolt, OSX 10.10.5, MC... [view my complete system specs]
  • Wed, Jan 13 2016 7:31 PM In reply to

    Re: BUG - intermittent freezing MC 8.4.1

    For what it's worth - the behavior I originally reported here seems to be fixed now.  I can't remember the last time it happened - 8.4.2 might have fixed it.

    jef's and Dom's may be a separate issue.

    (SYSTEM 1) iMac Late 2012 27" (13,2), Mac OS X 10.12.6, Avid Media Composer 2018.10 w/Symphony, Intel Core i7 3.4 GHz, 32 GB RAM, NVIDIA GeForce GTX... [view my complete system specs]
  • Wed, Jan 13 2016 8:05 PM In reply to

    • Marianna
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    Re: BUG - intermittent freezing MC 8.4.1

    usatraveler:

    For what it's worth - the behavior I originally reported here seems to be fixed now.  I can't remember the last time it happened - 8.4.2 might have fixed it.

    jef's and Dom's may be a separate issue.

    They did some tweaking and 8.4.2 and higher have better results so yes USA you are right.

    Jef and Dom....

    Can you be mroe specific what your issues are?

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

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  • Wed, Jan 13 2016 9:44 PM In reply to

    Re: BUG - intermittent freezing MC 8.4.1

    The application will randomly lock up. Windows 7 remains fully functional. Other applications can be opened, used and closed without issues. After 4-8 min, MC will unlock. There are no errors in the MC Console, Fatal Error folder, Windows System Event Log or ISIS server side.

    It happens to both 720/60p based projects. The lone 1080i project has not crashed. We also noticed crashing when AMA + transcoding 720p with some media.

    We are testing with 8.3.1 now.

     

    MC 8.6.1, Windows 10, ASROCK X99M, Intel 5930K, Zotac GTX970, 32GB RAM, Transcend 512GB M.2 SSD & Dell U2713H. MBP 2012 Thunderbolt, OSX 10.10.5, MC... [view my complete system specs]
  • Thu, Jan 14 2016 3:04 PM In reply to

    • Ben Hills
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    • Joined on Wed, Oct 17 2007
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    Re: BUG - intermittent freezing MC 8.4.1

    Hi, we've been having something very similar in 8.4. Application freezes for roughly 2 - 5 minutes, but no errors/nothing in the console etc. You can even open a web browser behind and it works fine. We've had the same problem on 3 different Z800s, different specs, projects and users

    Bit of info:

    1080P 25 project

    DNxHD 36 (transcoded from Canon XF)

    Editshare storage only using about 60% of space on RAID + media space.

    It seems to get worse on larger projects.

    3 x HP z800 1 x HP z820 Avid MC 8.4 Windows 7 professional QT version 7.9.7 ----------------------------------- Edit Share Storage 64TB Thekus 12TB NAS... [view my complete system specs]
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