Latest post Tue, Nov 12 2013 5:06 PM by slabross. 5 replies.
Page 1 of 1 (6 items)
Sort Posts: Previous Next
  • Thu, Nov 7 2013 10:16 AM

    • Rory Gavin
    • Not Ranked
    • Joined on Fri, May 10 2013
    • Ireland
    • Posts 9
    • Points 145

    DS 11.1.1 Generate Snapshot to Clip issue?

    Hi,

    We recently upgraded to DS 11.1.1 and I'm getting an error when I try to generate a snapshot to clip - The DS is advising me that "The selected video storage cannot be used for capturing since it is read-only."

    But the storage isn't read only.

    Anyone having a similar issue?

     

    Thanks

    Avid DS 11.1.1/Sapphire/Tinder. HPXW8600 16GB/14TB. [view my complete system specs]
  • Fri, Nov 8 2013 6:29 PM In reply to

    • slabross
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Montreal, Quebec, Canada
    • Posts 938
    • Points 9,690
    • Avid Employee
      Moderator: Avid DS

    Re: DS 11.1.1 Generate Snapshot to Clip issue?

    Open the Process dialog and verify the storages list.  Is a read-only storage listed by default instead of a read and write one?

    The same can be checked under Data Management, open Configure Storage... You access the storages list and you verify if a read-only storage is at the top of the list. You can select and lower its priority so a read and write storage always be used first. It's actually best.

    Sylvain Labrosse
    Principal Expert | Services and Customer Success

    Avid
    3510 St-Laurent Boulevard
    Montréal, QC H2X 2V2
    Canada
    sylvain.labrosse@avid.com

    Create cases online now at  csportal.avid.com 
    It's fast, easy and effective!

    We're Avid.  Learn more at www.avid.com  

  • Mon, Nov 11 2013 9:52 AM In reply to

    • Rory Gavin
    • Not Ranked
    • Joined on Fri, May 10 2013
    • Ireland
    • Posts 9
    • Points 145

    Re: DS 11.1.1 Generate Snapshot to Clip issue?

    Hi Sylvain,

    Thanks for the reply.  I've double checked and none of my storages are read-only unfortunately.  It doesn't make any difference which drive I select.

    I'm running DS 11.1 on a HP XW8600 with Windows 7 Pro, using an Avid Videoraid SR.  

    Thanks again,

    Rory

    Avid DS 11.1.1/Sapphire/Tinder. HPXW8600 16GB/14TB. [view my complete system specs]
  • Mon, Nov 11 2013 7:20 PM In reply to

    • slabross
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Montreal, Quebec, Canada
    • Posts 938
    • Points 9,690
    • Avid Employee
      Moderator: Avid DS

    Re: DS 11.1.1 Generate Snapshot to Clip issue?

    I'll check on a few different systems but it works on the DS Software I tried, although not using a true media storage.

    Sylvain Labrosse
    Principal Expert | Services and Customer Success

    Avid
    3510 St-Laurent Boulevard
    Montréal, QC H2X 2V2
    Canada
    sylvain.labrosse@avid.com

    Create cases online now at  csportal.avid.com 
    It's fast, easy and effective!

    We're Avid.  Learn more at www.avid.com  

  • Tue, Nov 12 2013 1:40 PM In reply to

    • Rory Gavin
    • Not Ranked
    • Joined on Fri, May 10 2013
    • Ireland
    • Posts 9
    • Points 145

    Re: DS 11.1.1 Generate Snapshot to Clip issue?

    Hi Sylvain,

    It's working!  I disconnected from all the storages using Configure Storages and then reconnected.  The generate snapshot function started working straight away.

    Many thanks for looking at this,

    Rory

    Avid DS 11.1.1/Sapphire/Tinder. HPXW8600 16GB/14TB. [view my complete system specs]
  • Tue, Nov 12 2013 5:06 PM In reply to

    • slabross
    • Top 150 Contributor
    • Joined on Thu, Oct 13 2005
    • Montreal, Quebec, Canada
    • Posts 938
    • Points 9,690
    • Avid Employee
      Moderator: Avid DS

    Re: DS 11.1.1 Generate Snapshot to Clip issue?

    Ha, good!  I can only assume that there was an incorrect configuration in the settings and your steps helped clear the problem.

    Glad that you are fully operational again.  Wink

    Sylvain Labrosse
    Principal Expert | Services and Customer Success

    Avid
    3510 St-Laurent Boulevard
    Montréal, QC H2X 2V2
    Canada
    sylvain.labrosse@avid.com

    Create cases online now at  csportal.avid.com 
    It's fast, easy and effective!

    We're Avid.  Learn more at www.avid.com  

Page 1 of 1 (6 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller